WEATHER ALERT January 27, 2026 (12:00 PM): Due to the recent inclement weather, we are experiencing higher than usual call volume. Your call is important to us. We strongly recommend current patients utilize the Patient Portal to reach their clinical teams with questions or to adjust their appointment if necessary. Messages received in the Patient Portal will be returned as quickly as possible. Thank you for your patience.
As a patient at Virginia Cancer Specialists, the following information will be helpful in navigating through the practice.
Benefit Coordination
Your Patient Benefit Specialist will contact your insurance to verify your benefits and ensure that you understand them completely. They will answer any questions or concerns you may have.
Our Business Office will file your insurance claims. If your insurance plan requires a referral, you will be responsible for obtaining one before we can provide medical services. As participating providers with your insurance company, we are contractually obligated to collect co-payments at the time that services are rendered.
At times, there may be treatment opportunities that are not covered by your insurance provider. Your Benefit Specialist will assist patients with gathering information. Patients will need to discuss these options with their insurance provider.
If you have any questions regarding your statements, please do not hesitate to contact our Business Office at 800-998-3450. For all questions regarding bills for ancillary services, including but not limited to labs, scans or MRIs and hospitals, please contact them directly.
New – Mobile Pay by text
Payment by phone:
Pay by phone 24 hours per day, 7 days per week:
OR Mail payment to:
Virginia Cancer Specialists
PO BOX 60609
Charlotte, NC 28260-0609
Questions about your bill?
800-998-3450 Monday – Friday, 8:30AM – 4:30PM
Patient Responsibilities
As our practice policy, please be aware of the following patient responsibilities:
- Co-Payments – Co-payments and/or current balances are due at the time of your visit.
- Referrals – Please obtain current referrals as required by your insurance carrier.
- Personal Information – Please notify our office of changes regarding your personal or insurance information.
- Check-Out – Always remember to check-out to complete your appointment.
- Medical Records Requests – Virginia Cancer Specialists follows fees set forth by Virginia State Law for Medical Records Requests. Please allow two weeks for processing.
- Forms – The fee for completion of forms (e.g. short term disability) is $25. All fees must be paid in full before the forms can be returned to you. Please allow at least one week for processing.
